Manage your account
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Manage your account

Call our Information center

To manage your accounts by calling to our Information Center (937 or *2265) you will need to provide your TPIN (telephone personal identification number).

To get your TPIN:

  • Visit your branch with your ID card
  • Fill in the application form
  • Indicate a valid mobile phone number in your application
  • TPIN code will be sent to your mobile phone by SMS.

Using TPIN is simple:

  • Call to our Information Center, connect with an operator
  • Type TPIN code on your phone’s keyboard
  • If your identification is successful operator will communicate to you all the necessary information.

In case you forgot  your TPIN:

  • Visit you branch
  • Fill in the application
  • You will get the same TPIN by SMS.

In case you want to change your TPIN:

  • Visit you branch
  • Fill in the application
  • You will get the same TPIN by SMS.

In case your mobile phone number has changed:

  • Visit your branch
  • Fill in the application
  • You will get the same TPIN by SMS.

Visit your branch

Only you or an authorised person with a power of attorney may get information about your account or make any transactions.

SMS / Email notification

"SMS / Email notification" service on current account

  • “SMS notification” service - sending information on current account transactions via SMS to the mobile phone number.
  • “E-mail notification” service - sending a bank statement on current account transactions to an e-mail address.

Conditions

  • When connecting to the “SMS notification” service, notifications on the current account transactions are sent via SMS during the transaction.
  • When connecting to the “E-mail notification” service, an account statement reflecting income / expenditure transactions on the current account is sent to the e-mail address once a week or once a month on the next business day after the transaction.

Service fee

  • The service is free.

Connection method

  • Connection to the “SMS / E-mail notification” service is possible through the branch or department to which the current account belongs.

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