Call our Information center
To manage your accounts by calling to our Information Center (937 or *2265) you will need to provide your TPIN (telephone personal identification number).
To get your TPIN:
- Visit your branch with your ID card
- Fill in the application form
- Indicate a valid mobile phone number in your application
- TPIN code will be sent to your mobile phone by SMS.
Using TPIN is simple:
- Call to our Information Center, connect with an operator
- Type TPIN code on your phone’s keyboard
- If your identification is successful operator will communicate to you all the necessary information.
In case you forgot your TPIN:
- Visit you branch
- Fill in the application
- You will get the same TPIN by SMS.
In case you want to change your TPIN:
- Visit you branch
- Fill in the application
- You will get the same TPIN by SMS.
In case your mobile phone number has changed:
- Visit your branch
- Fill in the application
- You will get the same TPIN by SMS.
Visit your branch
Only you or an authorised person with a power of attorney may get information about your account or make any transactions.
SMS / Email notification
"SMS / Email notification" service on current account
- “SMS notification” service - sending information on current account transactions via SMS to the mobile phone number.
- “E-mail notification” service - sending a bank statement on current account transactions to an e-mail address.
Conditions
- When connecting to the “SMS notification” service, notifications on the current account transactions are sent via SMS during the transaction.
- When connecting to the “E-mail notification” service, an account statement reflecting income / expenditure transactions on the current account is sent to the e-mail address once a week or once a month on the next business day after the transaction.
Service fee
- The service is free.
Connection method
- Connection to the “SMS / E-mail notification” service is possible through the branch or department to which the current account belongs.
