Having introduced many innovative experiences to the country, ABB Bank has now launched a completely new service for its customers. ABB Bank’s customers can now benefit from an AI-powered voice banking experience. Virtual assistants AI-khan and AI-nur will promptly assist customers with matters related to ABB Bank’s products and services, carry out transactions through voice commands and answer their questions.
The new feature is currently in the beta testing stage. A group of 10,000 pre-registered users of the ABB mobile app can already interact with AI-khan and AI-nur and test money transfers by phone number as the first available function.
The recipient’s mobile number must be saved in the sender’s phone contacts. The user simply says the recipient’s first and last name, and the virtual assistant immediately carries out the transaction.
The new AI technology enables customers to perform banking transactions in a more convenient, fast and intuitive way, while maintaining the highest level of security.
At the initial stage, the feature is limited to money transfers and answering banking-related questions. However, the new AI experience will soon be expanded to cover other banking transactions and will continue to be improved based on customer feedback.
Information about ABB Bank’s modern, useful and universal products and services is available at the Bank’s branches and offices, on its official website at https://abb-bank.az/, through the 937 Information Centre and on the Bank’s official corporate social media pages.