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Frequently asked questions

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What does removing a profile of ABB mobile from a device mean?

Removing a profile from a selected device in the ABB mobile app means completely erasing all data associated solely with your account from that specific device. However, data on other devices will remain unaffected. After removing the profile from this device, you will need to go through the registration process again on this device to perform banking operations in ABB mobile. It's important to note that removing the profile only from the specific device won't affect other devices where you use the ABB mobile app.
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How to remove a profile on this device in ABB mobile?

Open the app and go to the "More" section. Click on the "Remove profile from this device" button and confirm your action.
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How to delete a profile in the ABB mobile application?

There is currently no direct profile deletion feature in the ABB mobile app. However, you can block your profile by contacting our call center or visiting a branch.
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How to block a profile?

Call our call center at 937 or visit a branch and request to block your account. After confirming your identity, your profile will be blocked. As a result, no one, including yourself, will be able to access your profile or log into the ABB mobile app with this account from any device. To unblock your profile, you can call our call center at 937 or visit a branch.
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